Privacy Policy

Our website address is: https://thecrabshellinn.com.

Introduction

This privacy notice provides you with details of how we collect and process your personal data in order to demonstrate our firm commitment to privacy.

The Cdabshell Inn is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

In the future we may update this page so advise that you check back occasionally to make sure you are happy with the changes we have made. By continuing to use our website you are agreeing to be bound by this privacy notice.

Should you have any questions about our privacy notice and our approach to protecting your rights as a customer, subscriber, or website user, then please contact our Data Protection Officer by emailing info@thecrabshellinn.com, write to The Crabshell Inn, The Quay, Embankment Road, Kingsbridge, TQ7 1JZ.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information change

Sensitive Data

The only Sensitive Data that we may collect and store is information about health (allergies to certain food types or materials/cleaning products, and disabilities where access to certain areas of our businesses is effected), and potentially religious beliefs ( for example if bedrooms facing in certain directions are required, or dietary requirements like Halal food). We do not store sensitive data such as race or ethnicity, sex life, sexual orientation, political opinions, trade union membership, genetic and biometric data, or information about criminal convictions and offences.

How we use your personal data

We will only use your personal data when legally permitted. The most common uses of your personal data are:

  • Where we need to perform the contract between us.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email. You have the right to withdraw consent to marketing at any time by emailing us at info@thecrabshellinn.com.

Purposes for processing your personal data

Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.

We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at info@thecrabshellinn.com if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out below.

Purpose/Activity = To register you as a new customer.

Type of data = (a) Identity, (b) Contact.

Lawful basis for processing = Performance of a contract with you.

Purpose/Activity = To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us.

Type of data = (a) Identity, (b) Contact, (c) Financial, (d) Transaction, (e) Marketing and Communications.

Lawful basis for processing = (a) Performance of a contract with you, (b) Necessary for our legitimate interests to recover debts owed to us.

Purpose/Activity = To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy, (b) Asking you to leave a review or take a survey.

Type of data = (a) Identity, (b) Contact, (c) Profile, (d) Marketing and Communications.

Lawful basis for processing = (a) Performance of a contract with you, (b) Necessary to comply with a legal obligation, (c) Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services.

Purpose/Activity = To enable you to partake in a prize draw, competition or complete a survey.

Type of data = (a) Identity, (b) Contact, (c) Profile, (d) Usage, (e) Marketing and Communications.

Lawful basis for processing = (a) Performance of a contract with you, (b) Necessary for our legitimate interests to study how customers use our products/services, to develop them and grow our business.

Purpose/Activity = To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).

Type of data = (a) Identity, (b) Contact, (c) Technical.

Lawful basis for processing = (a) Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise, (b) Necessary to comply with a legal obligation.

Purpose/Activity = To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising.

Type of data = (a) Identity, (b) Contact, (c) Profile, (d) Usage, (e) Marketing and Communications, (f) Technical.

Lawful basis for processing = Necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy.

Purpose/Activity = To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.

Type of data = (a) Technical, (b) Usage.

Lawful basis for processing = Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy.

Purpose/Activity = To make suggestions and recommendations to you about goods or services that may be of interest to you.

Type of data = (a) Identity, (b) Contact, (c) Technical, (d) Usage, (e) Profile.

Lawful basis for processing = Necessary for our legitimate interests to develop our products/services and grow our business.

Marketing communications

You will receive marketing communications from us if you have:

(i) requested information from us or purchased goods or services from us; or

(ii) if you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications; and

(iii) in each case, you have not opted out of receiving that marketing.

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes. You can ask us or third parties to stop sending you marketing messages at any time by emailing us at info@thecrabshellinn.com.

Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

 

Disclosures of your personal data

We may have to share your personal data with the parties set out below for the purposes set out in the table above:

  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
  • HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
  • Mailchimp who store your details for our mailing lists and will only use your data to send you emails when we action this request.
  • Zonal who manage table reservations for all three of our restaurants, and store your information in relation to table bookings.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes. In some circumstances you can ask us to delete your data: see below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

You can see more about these rights at www.ico.org.uk. If you wish to exercise any of the rights set out above, please email us at info@thecrabshellinn.com.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Cookies

information a user supplies him or herself. A cookie cannot read data from your hard disk or read cookie files created by other sites. Cookies, however, enhance our web site performance in a number of ways, including providing a secure way for us to verify your identity during your visit to our websites and personalising your experience on our websites, making it more convenient for you.

Our websites use Google Analytics Tracking, visitor software that uses cookies to track information about how visitors come to the websites, which pages they visit, and other actions that visitors make whilst on the sites. This data is then used in order to improve the user experience of the websites. All user data collected in this manner is anonymous.

Should you wish to do so, you can refuse cookies by disabling them in your web browser’s settings, and you do not need to have cookies turned on to successfully use our services. Most browsers are defaulted to accept and maintain cookies and you can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it or not. Please consult the support documentation for your web browser, which can be found online, for more information.